Within thirty (30) days of delivery
All order issues must be reported to us within (30) days of delivery.
Unless the product description says otherwise (i.e. items marked as "All Sales Final".) you can return any item purchased through SuperShop within thirty (30) days of delivery.
An RMA number must be provided in order for your return and refund to be processed.
- Once returns are received they will be inspected and processed within 3-5 business days
- When your return processing is complete we will issue your refund back to your original payment method
- Refunds generally process within 5-7 business days depending on your bank or financial institution
Items returned are fully refundable as long as the items are returned in the condition they were delivered in. Depending on the condition that the item is received (i.e. damage to the package, water damage, intentional damage, signs of use, etc.), we reserve the right to issue a partial refund or return the item back to you and not issue a refund for the purchase.
Return Shipping Cost
- Defective items or items shipped in error are returnable when unused, with shipping on us!
- Items returned because of customer preferences/change of mind are returnable, but we do not cover return shipping in those cases
We will always do our best to provide exchanges or replacements when requested, but most of the time this is not possible due to the deep discounts we offer, we always recommend sending the item(s) back for a refund and repurchasing. If you need to initiate a return, you can request it here!
After thirty (30) days of delivery
All items purchased through SuperShop are non-refundable and all sales are final after thirty (30) days of delivery.
All Sales Final categories
- All gift cards are final sale
- All wholesale orders (quantities of ten and over are considered wholesale orders)
- Cancellations: Our orders process quickly, so be sure to notify us as soon as possible if you need to make a change. If your order has already shipped and cannot be canceled, please refer to our Return Policy above on how to return your order
- Modifying an order: For additional help canceling or modifying an order, please send us a support ticket here. Be sure to include your order number
- Missing items: If your order is missing items please let's know by filling out a support ticket here. Be sure to include your order number and a message describing what is missing from the order.